CHAOTIC ORIGIN DUB WEB STORE Terms of Service

International Shopping

Range of Services

This agreement shall be applied to all the users, and a user can use service of this website, after agreeing with this agreement. CHAOTIC DUB WEB STORE reserves the right, at its sole discretion, to change, add or remove portions of these Terms of Service, at any time. Once changes have been applied and they are published on the website it will be the users responsibility to review the terms of service. Please review the Terms of Service periodically.

Service Locations

For overseas orders we will send a confirmation including the order contents and date of dispatch within three days after the order completion.
※This confirmation is only available in English.

Purchases

Once an order is received an automatic confirmation will be sent out. Since the automatic confirmation is sent in Japanese, we will send an English order confirmation within three days. In this mail, the contents of goods, the quantity, the payment method, and the total amount for the order placed are indicated. Please be aware that if you have not submitted your email address this order confirmation can not be sent. Please contact our company, when an "order confirmation mail" has an error, or when you do not receive this mail (after three days has passed).

Payment Method

Go to Payment Method page and select International Shopping. We only accept PayPal payments at this time.

※Even though a users credit card is error free, for some reason the data that PayPal sends to the credit card company is sometimes refused.

Cancelations

Cancelations can not be accepted unless we are out of stock of the requested item or any incident that falls under Force Majeure.

Completed Transactions

The sales contract with the customer based on an order is concluded, when an order transaction is completed on this website, as long as there is no special agreement.

Returns & Exchanges

We can't accept returns or exchanges from overseas orders unless the product is faulty, incorrect, or Chaotic Origin Dub Web Store is at fault.

Please contact us within seven days of the arrival of the product at (Mail : company@chaotic-o-d.co.jp)along with your reason for requesting a return or exchange.

※Conditions outside of returns & exchanges.

・If a product has been used or opened.
・When damaged is caused by the user.
・When more than seven days has passed since receiving the goods.

※Shipping for returned goods & exchanges will be charged to the customer.

Shipping & Taxes

All international shipments will be charged ¥2,500 (including tax). Orders over ¥30,000 (including tax) are shipped free of charge. Please be aware that a consumption tax is charged for the products and fees.

Delivery

We will send goods to the address specified by the customer on the homepage at the time of placing an order. Made-to-order goods will be sent about 2~3 weeks after order confirmation. Goods in stock will be shipped in 3~5 days. Orders made on Saturday, Sunday or public holidays will be processed the following business day. If an item is out of stock, it will be dispatched immediately after becoming available.

Prohibited Activities

The following are forbidden when using this website. Any of the following will result in our company refusing use of this website to the offender.

  • Any act which breaks a law or this agreement, or any other acts that are contrary to good public order and customs.
  • Any act that results in our company, a user, a member, or a third party, sustaining damage to profits, image, reputation, etc.
  • Any act which causes trouble or gives unpleasant feelings to other users, members, or third parties.
  • False information being used in reference to the customer or any other entity.
  • If any harmful or unauthorized computer programs, etc. are transmitted or mailed.
  • The server or other computers of our company are accessed illegally.
  • Using this website to profit.
  • Unauthorized use or distribution of passwords and ID's to third parties.
  • If our company feels you have performed any actions or activities that are deemed inappropriate by our company.

Information Security Management

The personal information which is gathered through use of this website shall strictly adhere to the privacy policy which our company defines.

Copyright

All copyrights, such as a documents, pictures, designs, programs, etc. which are published on this website, and intellectual property rights belong to our company. Uses exceeding the private use range accepted by law (duplications, alterations, distribution, other secondary uses, uses that invite misunderstanding) cannot be carried out.

Disclaimer Warning

Use of this website is your responsibility, we don't take any responsibility for problems incurred through using this website. Any loss, damage or trouble sustained to third parties through use of this website is not our responsibility as well. Our company is allowed to discontinue or make a changes to the contents of this website without preliminary announcements. Our company is not responsible for any negative obstacle, loss, or trouble that may arise due changes in our website contents or the discontinuation of a product.

Applicable Law & Court Jurisdiction

This website and the applicable laws of this agreement are in compliance with the laws of Japan and by using this site you have agreed that any dispute will be handled under these governing laws without regard to principles of conflicting laws. For all disputes in connection with this site, let Tokyo District Court have exclusive jurisdiction and be the court of the first trial.

CHAOTIC ORIGIN DUB Inc.