User Guide

About listed products

Regarding the products posted on the Chaotic Origin Dub Online Shop, we try to post images that are close to the actual products, but the actual colors and textures may differ depending on the light source at the time of shooting and your monitor.

About leather products

All leather products produced by Chaotic Origin Dove use natural leather, so there are scratches and streaks that are inherent to the leather. Even if the same dyeing is applied, each piece will have a different shade and color finish. Especially for light-colored tanned leather, color differences occur each time due to lot production. On the back of the natural leather, there are spots where the dyed color seeps out and becomes a mottled pattern. The color image may differ from the image posted on the web store, but please understand that it is a unique feature of natural leather that changes with use.

Please be sure to check this before purchasing leather products.

About membership registration

If you use the membership service, you can use the coupon service. There are no registration fees, annual membership fees, or other fees.

Account registration privilege "5% OFF coupon" gift!

We will send you a 5% OFF coupon code that can be used immediately after registration in the "account registration confirmation" email sent when you registered your account.

Purchase privilege for account registrants "15% OFF coupon" gift!

As a purchase privilege, we will present a 15% OFF coupon (for purchases of ¥5,000 or more) that can be used from the next purchase. After shipping the product, we will send you the coupon code by email. For the second and subsequent purchase benefits, we offer even more advantageous coupons.

E-mail magazine recipients will receive a "campaign coupon" as a gift!

You can receive birthday coupons and campaign coupons by requesting to receive the e-mail magazine in the "confirmation of e-mail magazine reception" email sent at the same time as account registration.

Customers of beauticians and barbers

You can use the sales service for salons by registering a stylist account.

About coupons

Each coupon can be used once per person.

Only one type of coupon can be used for one purchase. Please note that multiple coupons cannot be used.

Customers wishing to receive a birthday coupon must register their date of birth when registering an account.

About your order

You can order scissor cases, case side items, and florist cases listed on the Chaotic Origin Dove Online Shop (excluding products other than tanned leather) in your favorite color from 6 colors of tanned leather.

black

gray

white

Dark brown

chocolate brown

natural

order

Please specify the desired color or combination of colors from the 6 colors of Nume leather.

  • Up to 2 color combinations: free
  • Combination of 3 or more colors 1 color: scissor case price + ¥1,000
  • Estimated delivery time 2-3 weeks

About payment

You can pay by credit card (JCB / VISA / MasterCaed / American Express) / PayPal / paidy / amazon pay / Google pay / Apple pay / cash on delivery (Sagawa Express e-collect).

For cash on delivery, a cash-on-delivery fee of ¥550 (tax included) will be added to the shipping fee of ¥1,100 (tax included).

About receipt

Please note that this site does not issue receipts for the following reasons.

  • In the case of cash on delivery: The "invoice" of the product to be sent can be used as a receipt.
  • For credit card payments: You can use your credit card company's statement as a receipt.

If you need a receipt under the name of a store or company

In the case of cash on delivery, please use the shop or company name as the recipient (the name of the destination of the package).

About delivery

Since the number of delivery days varies depending on the delivery area, we will inform you of the shortest delivery date by "e-mail" after confirming your order. In addition, delivery may be delayed due to traffic conditions, weather, etc. that occur after shipment. Please note that even if you specify a delivery date, we may not be able to deliver on the specified date for remote islands and some areas.

Made-to-order product

It will be delivered in about 2 to 4 weeks from the date of order. Orders placed on Saturdays, Sundays, public holidays, or during consecutive holidays will be processed after the holiday. On very rare occasions, irregular situations may occur, such as production deadline extensions due to shortages of materials such as metal fittings and leather, and discontinued products due to discontinued materials.

Other products

In-stock items are usually delivered within 3-5 days. Orders placed on Saturdays, Sundays, public holidays, or during consecutive holidays will be processed after the holiday. If there is no stock, it will be shipped as soon as it arrives.

postage

The price is ¥1,100 (tax included) nationwide, and ¥2,200 (tax included) for Okinawa and remote islands. A cash-on-delivery handling fee of ¥550 (including tax) will be added if you use cash on delivery. International shipping costs from ¥2,750 (including tax), and the price may vary depending on the weight of the package. Free shipping for orders over ¥33,000 including tax.

If the delivery period for the ordered product has passed

As a general rule, you can receive your ordered products within 7 days from the date of shipment from our company. If the customer is absent, Sagawa Express will contact you with an absence notice. Please contact the contact address listed in the notice of absence to receive the product within the delivery period.

  • If we are unable to reach you at the contact information listed in the notice of absence, or if we are unable to contact you, your order will be automatically returned to us.
  • Even for ordered products purchased by bank transfer or credit card and payment has been completed, the ordered products will be automatically returned to us after the receipt period has passed.
  • If you are unable to receive the product due to unavoidable circumstances such as an unknown address, we will resend it. ] or inquiry home).
  • In the case of redelivery, ¥1,650 (including tax) will be added to the billed amount (product price + shipping fee). If you pay by bank transfer or credit card, you will either have to transfer the shipping fee for re-delivery or return it by cash on delivery (fee ¥550.tax included).
  • At Chaotic Origin Dub Online Shop, we may restrict the use of items if the customer refuses to receive the item, is absent for a long period of time, or continues to resend the item.

Please be sure to receive the ordered product.

About returns and exchanges

Made-to-order product

Made-to-order products are products for customers that are manufactured in our own workshop after receiving an order. Please understand that we do not accept returns or exchanges due to customer's convenience. However, if you receive a defective product or a product other than what you ordered, we accept returns and exchanges. If you wish to return or exchange, please contact Chaotic Origin Dub Co., Ltd. (TEL 03-5432-5332 hours AM 11: 00-PM 17: 00 [excluding weekends and holidays] or inquiry home) in advance with the reason for return / exchange. Please contact me.

Please note that we cannot accept returns or exchanges in the following cases.

  • If you have used it even once
  • In the event of injury or damage caused by the customer
  • If more than 7 days have passed since receiving the product

Other products

Please note that we cannot accept returns or exchanges after the product has been shipped, after the product has arrived, or after it has been opened or used (products that have been used even once). However, if there is a fault with our company, such as a defective product or wrong delivery, we will replace it. Please contact Chaotic Origin Dub Co., Ltd. (TEL 03-5432-5332 hours AM 11: 00-PM 17: 00 [excluding weekends and holidays] or contact us) within 7 days from the arrival of the product to inform us of the reason for the return or exchange. .

The customer is responsible for the "shipping fee" for returns and exchanges due to customer's convenience. Please note that we are unable to refund the shipping charges for the delivery.

About repair

We will do our best to repair metal fittings and leather damage as long as it is possible, but please understand that there may be cases where the leather is not strong enough due to deterioration over time or where it cannot be repaired due to structural reasons. Basically, we will contact you with an estimate after the repair product arrives and start the repair work after obtaining the customer's approval. When requesting repair, please contact Chaotic Origin Dub Co., Ltd. (TEL 03-5432-5332 hours AM11:00-PM19:00 [excluding weekends and holidays] or contact us).

Attached belt repair

Attached belt = belt A / belt B

Repair item eggplant exchange
Product receipt/delivery method Customer pays only for the outbound trip / COD delivery for the repair fee for the return trip
Repair fee 1650 yen (tax included) ~
Repair item Eggplant hook replacement / sewing included
Product receipt/delivery method Customer pays only for the outbound trip / COD delivery for the repair fee for the return trip
Repair fee 1650 yen (tax included) ~
Repair item belt cut
Product receipt/delivery method Customer pays only for the outbound trip / COD delivery for the repair fee for the return trip
Repair fee Free return postage paid by the customer.

Repair of scissor cases and leather products

Repair item Hardware replacement / no sewing
Product receipt/delivery method Customer pays only for the outbound trip / COD delivery for the repair fee for the return trip
Repair fee 1100 yen (tax included) ~
Repair item metal fittings exchange / sewing equipped
Product receipt/delivery method Customer pays only for the outbound trip / COD delivery for the repair fee for the return trip
Repair fee 2750 yen (tax included) ~
Repair item 905A/905B fitting replacement
Product receipt/delivery method Customer pays only for the outbound trip / COD delivery for the repair fee for the return trip
Repair fee 2200 yen (tax included) ~
Repair item Loose thread lighter treatment
Repair fee Free return postage paid by the customer.
Repair item Loose threads / No sewing or disassembly
Product receipt/delivery method Customer pays only for the outbound trip / COD delivery for the repair fee for the return trip
Repair fee 1650 yen (tax included) ~
Repair item Thread fraying / sewing and disassembly
Product receipt/delivery method Customer pays only for the outbound trip / COD delivery for the repair fee for the return trip
Repair fee 2750 yen (tax included) ~
Repair item replacement of leather parts
Product receipt/delivery method Customer pays only for the outbound trip / COD delivery for the repair fee for the return trip
Repair fee 2750 yen (tax included) ~

Special processing

If you wish to do so, please contact us by telephone, fax, or e-mail.

Repair item Change to reverse pattern
Estimated amount free
Points to note Reverse pattern = not for left-handers. Produced in the reverse pattern of the photo. Only the part where the scissors are inserted needs to be confirmed for the opposite pattern.
Repair item Reduce the number of scissors stored
Estimated amount free
Points to note It is absolutely necessary to specify the location to be reduced.

Polishing and adjustment of scissors

We provide after-sales maintenance such as polishing and adjustment. If it is within the warranty period (guarantee period of 2 years), maintenance will be performed free of charge only for the first time. (Shipping fee will be borne by the customer.) Regarding the maintenance fee after the second time, it depends on the condition of the scissors. [Excluding Saturdays, Sundays, and holidays] Or contact us at the inquiry home). For details, please refer to the quality assurance certificate attached to the product.

Usage environment

We recommend using the CHAOTIC ORIGIN DUB ONLINE SHOP (hereinafter referred to as "this website") in the following environment. Please use this website after confirming the following content as it may not be displayed correctly depending on your environment and settings.

Recommended browser

  • iPhone : Latest version of Safari
  • Android : Chrome latest version
  • Windows : Microsoft Edge latest version / Chrome latest version / Firefox latest version
  • Macintosh: Latest version of Safari

browser settings

The following browser settings are required to use the shopping features of this website.

  • Some contents use JavaScript. Please enable JavaScript before using.
  • Some content uses cookie information. Please enable cookies before using.

Security

This website protects your personal information with "SSL". Personal information such as name, address, and phone number entered by the customer is automatically encrypted before being sent and received. (SSL is a security function that encrypts and communicates information on the Internet.)