Scissor case specialty store CHAOTIC ORIGIN DUB is an online shopping site operated by Chaotic Origin DUB Co., Ltd. (hereinafter referred to as "our company"). Our company establishes the terms of use (hereinafter "this agreement") regarding the use of the services of the scissor case specialty store CHAOTIC ORIGIN DUB (hereinafter "this online shop") as follows.
Scope of application
These terms shall apply to all users and members, and users and members shall agree to these terms before using the services of this online shop. In addition, this agreement is subject to change without prior notice. The changed terms will be effective when posted on this online shop, and only the changed content will apply, so please check the latest content.
Sales area
The delivery area by cash on delivery and Sagawa Express will be limited to Japan. If you wish to ship overseas, we will inform you separately.
purchase of goods
After receiving an order from a customer, we will send an "order receipt email" to the customer. This email contains the details of your order, quantity, payment method, and total amount. Please note that this e-mail cannot be sent if the e-mail address is not entered. If there is an error in the "order receipt email", or if you do not receive this email within 3 days after placing your order, please contact us.
Order Cancellation
Orders officially accepted cannot be canceled except in the event that delivery is not possible due to the Company's own circumstances or due to force majeure events for which neither party is responsible.
Conclusion of trading contract
The sales contract with the customer based on the order will be concluded as follows unless otherwise agreed.
In the case of an order by Internet payment
It shall be officially established at the time when the customer applies for an order on our online shop.
In the case of an order by Sagawa Express's cash-on-delivery service
It shall be officially established at the time when the customer applies for an order on our online shop.
About returns and exchanges
Made-to-order product
All products marked as made-to-order on the Chaotic Origin Dove Web Store purchase page (item details) are made-to-order and cannot be returned or exchanged. However, if you receive a defective product or a product other than what you ordered, we accept returns and exchanges. If you wish to return or exchange, please contact Chaotic Origin Dub Co., Ltd. (TEL 03-5432-5332 hours AM 11: 00-PM 17: 00 [excluding weekends and holidays] or inquiry home) in advance with the reason for return / exchange. Please contact me.
Please note that we cannot accept returns or exchanges in the following cases.
- If you have used it even once
- In the event of injury or damage caused by the customer
- If more than 7 days have passed since receiving the product
Other products
Please note that we cannot accept returns or exchanges after the product has been shipped, after the product has arrived, or after it has been opened or used (products that have been used even once). However, if there is a fault with our company, such as a defective product or wrong delivery, we will replace it. Please contact Chaotic Origin Dub Co., Ltd. (TEL 03-5432-5332 hours AM 11: 00-PM 17: 00 [excluding weekends and holidays] or contact us) within 7 days from the arrival of the product to inform us of the reason for the return or exchange. .
The customer is responsible for the "shipping fee" for returns and exchanges due to customer's convenience. Please note that we are unable to refund the shipping charges for the delivery.
About delivery and consumption tax
The fee is ¥1,100 (including tax) nationwide. A cash-on-delivery handling fee of ¥550 (including tax) will be added if you use cash on delivery. Free shipping for orders over ¥33,000 including tax. Also, please note that consumption tax will be applied to the product price and handling fee.
Shipment of goods
Products will be shipped to the delivery address specified by the customer when placing the order. For made-to-order products, it takes about 2-3 weeks from the time the order is placed. In-stock items are usually delivered within 3-5 days. Orders placed on Saturdays, Sundays, public holidays, or during consecutive holidays will be processed after the holiday. Please note that if there is no stock, it will be shipped as soon as it arrives.
Member registration
Membership registration must be done by yourself after agreeing to this agreement according to the procedures set by Chaotic Origin Dub Co., Ltd. Registration by proxy is not permitted. If you are under the age of 18, please obtain the consent of your parent or guardian before registering. We may refuse membership applications from those who we deem unsuitable.
Password management
Passwords and IDs may only be used by the member himself/herself and may not be transferred or lent to a third party. Members are responsible for managing passwords and IDs. Any manifestation of intention made to the Company using a password shall be deemed to be the manifestation of intention of the member himself/herself, and all payments, etc. resulting therefrom shall be the responsibility of the member. If you find that your ID and password have been used illegally by a third party, please notify us immediately.
Member withdrawal
If you wish to withdraw from membership, please contact us from the inquiry form and request "Membership Withdrawal Request". After completing the procedure, all registered information will be deleted.
Prohibited matter
When using this online shop, users and members are prohibited from performing the following acts. The Company reserves the right to refuse the use of this online shop by users and members who violate any of the following items.
- Acts that violate laws or these Terms, or other acts that violate public order and morals.
- Damaging the rights, interests, reputation, etc. of our company, users, members, and third parties.
- Acts that cause inconvenience or discomfort to other users/members or third parties, or acts that are feared.
- Entering false information.
- Sending or writing harmful computer program e-mails, etc.
- Unauthorized access to our servers or other computers.
- Use our online shop for commercial purposes.
- Unauthorized use of passwords/IDs, transfer/lending to third parties, or sharing with third parties.
- Any other actions that the Company deems inappropriate.
Information management
Personal information obtained through the use of this online shop shall be handled in strict compliance with the personal information protection policy established by the Company.
writing
All copyrights and intellectual property rights of documents, images, designs, programs, etc. posted on this online shop belong to our company. Use beyond the scope of personal use permitted by law (duplication, falsification, distribution, other secondary uses, misleading uses) is prohibited.
disclaimer
The use of this online shop shall be entirely the responsibility of the user/member, and the Company shall not be held responsible for any damages, losses, or troubles that may arise as a result of use. The same shall apply to any damages, losses, or troubles arising between you and a third party through the use of this online shop. We may suspend or cancel the operation of this online shop or change the content without prior notice. The Company shall not be held responsible for any obstacles, losses or troubles that may occur to users and members as a result.
Governing Law / Court of Jurisdiction
The law governing this online shop and these Terms shall be Japanese law, and in the event of any dispute, the district court having jurisdiction over the location of our head office shall be the exclusive jurisdictional court of first instance.